Cancellation policy

Some products may be available to purchase as a pre-order. This policy explains how changes and cancellations are handled for these orders.

Pre-orders

When you purchase a pre-order item, you are reserving a product that is not currently ready for immediate dispatch. Payment is collected in full when you place your order.

You may request to change or cancel your pre-order before it enters processing. Please contact us as soon as possible through our Contact page and include your order number.

Once your order has entered processing, been prepared for fulfilment or been dispatched, we may not be able to cancel or change it.

If your pre-order has already been dispatched, it will be handled in line with our Returns Policy.

If we are unable to fulfil your pre-order, we will contact you and provide a full refund for the unavailable item.

Estimated dispatch dates are provided as a guide and may change due to production, supplier or shipping delays. If there is a significant delay, we will contact you with an update.

This policy does not limit any rights you may have under the Australian Consumer Law.